Communications templates are available for users when creating new messages, templates can be created and managed in the Templates section of the Library. Learn more at How do I create a Communications Template?.
Learn about Communications Templates through this video
Duration | 1 minute
What are Communications Templates?
Communication templates are proforma messages created to support your users and response teams to respond to the unexpected.
All elements of the communications template can be modified at the time of sending the message to cater for the individual nature of any given event and communication requirement.
Where can I access the Communications Templates?
Login using your iluminr username and password.
Click the Library icon.
Click Communications Templates.
The Templates library will display currently available communication templates, displayed as individual cards.
Message Template Card
Current communications templates will be displayed in individual message cards.
White message template cards are active and will be available when Notifying Contacts.
Grey message template cards are not active and will not be available when Notifying Contacts.
Each card details the message type, the pre-set message title, content and any required response options. Along with the pre-defined communication delivery channel, email and/or SMS. Learn more about Message Types at Get to know Communications.
Template Message Type
The message type is displayed at the top of the message card. Learn more at Get to know Communications.
Template Message Title
This title will be the top line of an SMS and the Subject Line of an email
Template Message Body
The message body is the main text of the communication being sent.
Template Message Channels
The message delivery channel indicates how the message will be communicated and is displayed at the bottom of the message card. Learn more at Get to know Communications.
How do I deactivate, edit or delete a Communication Template?
For each communication template card, you can:
Deactivate the message template, meaning other users will not be able to access this from the notify contacts panel.
Edit any detail of the message template.
Delete the message template if it no longer required.
Contact the Catalyst Customer Success Team by clicking the button above.