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How do I deactivate, edit or delete a Communication Template?
How do I deactivate, edit or delete a Communication Template?
Rachael avatar
Written by Rachael
Updated over a week ago

For each communication template, you can:

  • Deactivate the message template, meaning other users will not be able to access this from the notify contacts panel.

  • Edit any detail of the message template.

  • Delete the message template if it no longer required.


To deactivate, edit or delete a Communication Template:

  1. Log in with your iluminr credentials.

  2. In the vertical menu, select Templates.

  3. Click Communications.

  4. The Templates library will display currently available communication templates, displayed as individual cards. Learn more at Get to know Communications Templates.

  5. Click on the three dots in the top right-hand corner of the template card.

  6. Select either deactive, edit or delete as desired.


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