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How do I create a new message and notify contacts?
Log in with your iluminr credentials.
Click Notify Contacts.
or select Notify from the quick links menu in the Event Room
or select + New Comms on the Communications Dashboard.
The compose communication slide-out panel will enable you to create and send a new message, without leaving the page you are on.
Optional: Select a template from the drop-down list. This will automatically apply the appropriate message type, meaning you can skip step 6 of this guide if you choose to select a template. Learn more at Get to know Communications Templates.
Select the Message Type. Learn more about message types at Get to know Communications.
Click Next.
Compose your message:
Add a title to your communication (this will be the top line of an SMS and the Subject Line of an email).
Compose your message: write the message text in the main box that says "your message".
Optional: if you selected the broadcast message type, you can enable recipients the option to reply, set the Response Required toggle to Y (yes).
Optional: Select the "paperclip" icon under the message box users can add attachments to the notification. NB:-attachments can only be added to notifications that are sent via the eMail channel (however you are able to send the message alone via SMS also).
Optional: if you selected the poll message type, you can add up to five response options by:
Clicking and typing into Click here to add a response.
Then click the + icon to add the response.
The platform will notify you when reached the maximum number of responses.
Edit existing response options by selecting the pencil icon, edit the text and then select the tick icon to save the change.
Click Next.
In Recipients, select whom you would like to receive the message. Learn more about Recipients at Get to know Communications.
Click Next.
Select the Channel/s from which you would like to send the message. Learn more about Channels at Get to know Communications.
Click Next.
A preview of your communications and how they will display for the recipient. You can toggle between the previews for each channel by selecting the channel name at the top of the preview.
By default, communications will be sent immediately; however if you would like to schedule the communications, simply click the Send Immediately toggle to switch from Y to N and then select the date and time you would like the communications to be sent.
Once you are happy with the preview of the communications, click Send.
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Contact the Catalyst Customer Success Team by clicking the button above.