iluminr

The communications dashboard enables you to view at a glance the delivery status of ALL messages sent and the responses received by your organisation from within iluminr. You are also able to generate high-level reports for notifications sent via iluminr in defined time periods.

Statistics on message delivery and newly received responses/replies will update in real-time.

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Where do I find the Communications Dashboard?

<a href="https://help.catalysttech.co/en/articles/7033415-how-do-i-access-iluminr#h_ee61c392fc">Visit the iluminr website for your region</a>

In the <a href="https://help.catalysttech.co/en/articles/6805932-new-vertical-menu">vertical menu</a>, select Communications tab

1. <a href="https://help.catalysttech.co/en/articles/7033415-how-do-i-access-iluminr#h_ee61c392fc">Visit the iluminr website for your region</a>
2. Log in with your credentials.
3. In the <a href="https://help.catalysttech.co/en/articles/6805932-new-vertical-menu">vertical menu</a>, select Communications tab

Where can I access an Event Specific Communications Dashboard?

In the <a href="https://help.catalysttech.co/en/articles/6805932-new-vertical-menu">vertical menu</a>, select the Event Rooms tab or from the Home page, select Current Events

Click the Event Card with the corresponding event name. No event in progress? Learn more at <a href="https://help.catalysttech.co/en/articles/5401439-how-do-i-create-an-event">How do I create an Event?</a>

In the event room, select the Communication icon.

This will take you to a view, which will display all messages sent from within that event.

1. <a href="https://help.catalysttech.co/en/articles/7033415-how-do-i-access-iluminr#h_ee61c392fc">Visit the iluminr website for your region</a>
2. Log in with your credentials.
3. In the <a href="https://help.catalysttech.co/en/articles/6805932-new-vertical-menu">vertical menu</a>, select the Event Rooms tab or from the Home page, select Current Events
 
 
4. Click the Event Card with the corresponding event name. No event in progress? Learn more at <a href="https://help.catalysttech.co/en/articles/5401439-how-do-i-create-an-event">How do I create an Event?</a>

5. In the event room, select the Communication icon. 
 
 
6. This will take you to a view, which will display all messages sent from within that event.

What are the components of the Communications Dashboard?

The search bar allows you to search for and display communications that contain specific keywords of your choice. The Communications Dashboard can be filtered by event, time period, sent status and message type; all of the filters can be cleared at any time.

Learn more at: <a href="https://help.catalysttech.co/en/articles/5401417-how-do-i-access-detailed-message-information#h_532557d62a">How do I search and filter message detail information?</a>

For every message sent from iluminr, a unique card will be created on the dashboard. 

For every message sent from iluminr a unique card will be created on the dashboard containing:

1. Event name,
2. Sender and send time details
3. Message Title
   
    
4. Message Type 
5. Message content preview
6. Response and reply summary data
7. Delivery Status Summary
8. Delivery Channels
   
    

Message Data can be downloaded to export/share information from the Communications Dashboard in several formats:

💡 Tip: If a search and/or filters are applied to the Message Details, only the results of those searches will be downloaded.

When selecting Download Data, the download will be of the current view that is on your Communications Dashboard, meaning if no filters are applied, the export will include ALL communications. Learn more: <a href="https://help.catalysttech.co/en/articles/5401417-how-do-i-access-detailed-message-information">How do I access detailed message information?</a>

Downloading from the Communications Dashboard view will only show high-level message data (not individual replies/responses) etc. 

<a href="https://help.catalysttech.co/en/articles/5401592-get-to-know-the-event-room">Get to know the Event Room</a>

<a href="https://help.catalysttech.co/en/articles/5401627-get-to-know-the-task-board">Get to know the Event Task Board</a>

<a href="https://help.catalysttech.co/en/articles/5401550-how-do-i-change-a-user-s-permissions">How do I change a User's permissions?</a>

- <a href="https://help.catalysttech.co/en/articles/5401592-get-to-know-the-event-room">Get to know the Event Room</a>
- <a href="https://help.catalysttech.co/en/articles/5401627-get-to-know-the-task-board">Get to know the Event Task Board</a>
- <a href="https://help.catalysttech.co/en/articles/5401550-how-do-i-change-a-user-s-permissions">How do I change a User's permissions?</a>

What is the Communications Dashboard?

Navigating the Communications Dashboard

Where do I find the Communications Dashboard?

Where can I access an Event Specific Communications Dashboard?

What are the components of the Communications Dashboard?

Search and Filter

Message Card

Message Analytics

Download Message Data

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