The Communications Dashboard includes a detailed message view, which enables you to obtain recipient replies/responses and individual delivery status.
Where can I access the detailed message information?
Log in with your iluminr credentials.
Click the Communications tab.
Click the Message Card to view the detailed message information.
What information is available from the detailed message view?
This page will continually update in real-time as new information is received by iluminr, and includes:
send rate
poll responses
individual recipient replies
full message text
By selecting an individual recipient card you can see all replies/responses from that recipient in a dedicated conversation panel, where a recipient has responded multiple times to a particular message. This panel also displays the recipient's contact information.
How do I search and filter message detail information?
Quickly access specific message details, such as:
send rate
poll responses
groups (contact groups that were communicated too)
channels
recipient replies
How do I reply to message recipients?
Log in with your iluminr credentials.
Click the Communications tab.
Click the Message Card to view the detailed message information.
Individually select the recipients, or click Select All at the top of the message detail view (this will select all responses currently displayed) allowing for simple replies to filtered responses
Click the Reply Icon.
This will open a new compose panel, with the recipient section hidden, as anyone selected will be included in this follow up message.
Compose your message and click send. Learn more at How do I create a new message and notify contacts?
How do I Download Message Data?
Message Data can be downloaded to export/share information from the Communications Dashboard in several formats:
CSV - two documents will be generated, one for Delivery Status and one for Responses/Replies
XLSX - the excel file will contain two sheets, one for delivery status and one for responses/replies
PDF - will print the current message detail view
When selecting Download Data, iluminr will download the current message detailed view, in other words, if no filters are applied, it will export all data in the message. If filters/search criteria have been applied, only the results of those searches will be downloaded.
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Contact the Catalyst Customer Success Team by clicking the button above.