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How do I access detailed message information?

Learn how to access the detailed message information

Leon avatar
Written by Leon
Updated over a year ago

The Communications Dashboard includes a detailed message view, which enables you to obtain recipient replies/responses and individual delivery status.

Where can I access the detailed message information?

  1. Visit the iluminr website for your region

  2. Log in with your credentials.

  3. In the vertical menu, click Communications

  4. Click the Message Card to view the detailed message information.

What information is available from the detailed message view?

This page will continually update in real-time as new information is received by iluminr, and includes:

  • send rate

  • poll responses

  • individual recipient replies

  • full message text

By selecting an individual recipient card you can see all replies/responses from that recipient in a dedicated conversation panel, where a recipient has responded multiple times to a particular message. This panel also displays the recipient's contact information.

How do I search and filter message detail information?

Quickly access specific message details, such as:

  • send rate

  • poll responses

  • groups (contact groups that were communicated too)

  • channels

  • recipient replies

How do I reply to message recipients?

  1. Visit https://login.catalysttech.co

  2. Log in with your iluminr credentials.

  3. In the vertical menu, click Communications

  4. Click the Message Card to view the detailed message information.

  5. Individually select the recipients, or click Select All at the top of the message detail view (this will select all responses currently displayed) allowing for simple replies to filtered responses
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  6. Click the Reply Icon.
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  7. This will open a new compose panel, with the recipient section hidden, as anyone selected will be included in this follow up message.

  8. Compose your message and click send. Learn more at How do I create a new message and notify contacts?

How do I Download Message Data?

Message Data can be downloaded to export/share information from the Communications Dashboard in several formats:

  • CSV - two documents will be generated, one for Delivery Status and one for Responses/Replies

  • XLSX - the excel file will contain two sheets, one for delivery status and one for responses/replies

  • PDF - will print the current message detail view

If no filters are applied, selecting Download Data will export all the data in the message.

If search criteria and/or have been applied, only the results that match those

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Need Help?

Contact the iluminr Customer Success Team by clicking the button above.

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