iluminr can have one or many response teams. These teams may represent the levels of activation based on the severity of an incident or may be incident specific response teams i.e a Cyber Breach Response Team.

So now you have your users and roles setup, those roles need to be added to your response team and have people assigned to them.

Manage your existing team(s).

When you were first established on iluminr, you would have been set up with at least one primary team. This original team forms the core of your iluminr instance and therefore, cannot be deleted.

A team consists of a number of roles, these roles are customised for you and based on the roles within your Crisis Management Team. Mapped against these roles are your iluminrUsers. They can act as either a primary or secondary role holder.

In the client admin section under the 'Response Teams' section, you can add or remove roles from your various teams and also assign Users to those roles.

To start managing your teams,

  1. Navigate to your client admin page.

  2. Click on the 'Response Teams' button on the left hand menu.

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To add or remove a response team

You can add a new response team using the

button in the top right-hand corner of the response teams page.

The Add Response Team page will ask you to fill out the following information about the team:

  • Team Short Code* - an abbreviated team name.

  • Team Name* - the name of the Response Team.

  • Description - A short description of the team's role.

  • Crisis Command Centre - the Primary Command Centre that this team will respond to.

(*denotes mandatory field)

The selection below the Response Team details is where you assign your users to their Response Team.

(note: you can not create a team without adding users to that team, so if you haven't created your user logins yet, head back to CQCommand Users to do that. There is more help with that here: User management)

To add your first team member click the

button. This will add a team member line to the team.

Using the drop-down boxes, select the first role for your team then select the primary & (if applicable) the secondary role contact.

(note

: all roles that you add to a team must have at least one primary contact, however, you can set more than one primary contact. To do this just create another line using the button and select the role again and assign another primary contact)

Once you have added all the desired team roles and assigned contacts to them, click

and your team will be created! Great Work!

This team will now appear in your teams' list on the Activate Teams Page and can be activated within an event.

In case some of that wasn't clear here is a quick video of the process to help you.

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The next step is to assign an action plan to each of the roles in your team. An action plan is a non-crisis specific checklist that helps each of your team members understand what actions they need to take when they are activated.

For more help on this take a look at User Management - Action Plans


Contact the Catalyst Customer Success Team by clicking the button above.

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