What is the difference between a User and an Administrator?

A User is a person who is linked to your iluminr account. Users can create and manage events, send communications, complete incident and impact assessments, manage information and tasks, share dashboards and close events. Learn more at How do I change a User's permissions?.

Administrators have access to the client administration area and can manage users and make changes to your iluminr setup. Learn more at How do I create an Administrator User?.


How many Users and Admins can I have?

Most instances will have a limited number of active user licenses available. You can have as many non-active Users as you like. Learn more at How do I see how many Users are available?


What status options are available for Users?

Any User on CQ can have a number of statuses attached to their profile:

  • non-active;

  • CQ User; and/or

  • CQ Administrator.


How do I see how many Users are available?

Most instances will have a limited number of active user licenses available. You can identify the number of licenses allocated and still available by:

  1. Visit https://login.catalysttech.co

  2. Log in using your CQ credentials.

  3. Click your profile image and select Admin login

  4. Click CQCommand Users in the Services tab located in the top left of the screen.

  5. On the right side of the screen, under the Add New + button, the number of User Licenses and the number of User Licenses currently allocated.


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Contact the Catalyst Customer Success Team by clicking the button above.

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